Stripe is hiring a

Manager of Instructional Design, Sales Enablement

New York, United States

Stripe's Global Sales Team is at the forefront of driving revenue and growth. As trusted business partners, our goal is to help users understand Stripe products and integrate them with ease so they can concentrate on what's most important to them: their business. We're known for our product expertise, rigorous thinking, and user-first approach to problem solving. Within Stripe, Sales proudly serves as a critical source of user feedback and market intelligence, with direct influence on Stripe’s product roadmap and growth strategy. 

The Revenue Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. We are looking for someone who will drive our instructional design practice to ensure we are meeting the needs of the organization by way of building strategic frameworks, closely partnering with cross-functional teams, and making data-driven decisions. 

You will:

  • Lead a team that designs, develops, and delivers world class hybrid learning programs that are experiential, drive behavior change, and increase performance within our global technical and sales business units
  • Consult with stakeholders across the organization to establish performance gap analysis and present enablement plans tied to key capabilities 
  • Design learning curricula that balances continuous learning with on-the-job performance strategies
  • Help define and implement processes and tools to scale learning experiences for our sales teams beyond single events to encompass long-term programs (continuous learning, micro-learning series, etc.)
  • Develop assessment approaches that conform to best-in-class accreditation strategies and processes
  • Evaluate the business impact of learning programs through the use of learning and performance metrics
  • Communicate and manage program objectives and deployment plans 
  • Contribute to program management logistics including scheduling, scoping, and resourcing assets for recurring enablement
  • Drive innovation and agile development methodologies to maintain a constant stream of iterative enablement resources that evolve with the needs of the Sales organization
  • Build and maintain valued relationships with key stakeholders and executives to align learning experiences with business goals and performance strategies

We're looking for someone who has:

  • 10+ years of Instructional Design experience across a variety of delivery channels (blended, F2F, eLearning, mobile, etc.) and 4+ years of leadership experience
  • Certification in Instructional Design, Education, or Multi-media Production (or verifiable equivalent experience)
  • Experience analyzing business needs, establishing enablement strategy, and communicating business value to stakeholders
  • Proven track record designing and executing creative digital enablement learning programs
  • Proficiency in establishing learning and performance metrics and measurements (ROI & Benchmarking)
  • Executive presence - strong in building and maintaining relationships
  • Experience at establishing priorities and meeting swift deadlines in a fast paced, rapidly changing environment
  • Excellent leadership and team building skills
  • Exceptional writing, presentation, and visual communication skills

Nice to haves: 

  • Experience running Kanban or Agile operations
  • Experience with change management (Prosci or other)
  • Design Thinking certificate
  • Experience leveraging the 6 D’s model of enablement
  • Front-end development experience

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