Stripe’s infrastructure and suite of APIs powers hundreds of thousands of businesses—from startups to Fortune 500s—in almost every country around the world. From developers and product managers to founders and CFOs, a broad audience interacts with Stripe’s products and uses them to start, run, and scale their companies.
The Priority Services team directly supports our largest and fastest growing users, partnering with them to grow their business. We actively seek and capitalize on opportunities to meet and exceed their service expectations, working to impress the trendsetters and remove obstacles from their path. The team is there when users need us but also there proactively - before they even realize they need support. Our team anticipates and resolves issues before users have to contact us. Furthermore, we leverage insights on their support experience to recommend products, infrastructure investments, and process improvements to reduce the stress of running a business, increase users’ agility, and accelerate growth at scale.
Stripe is looking for a Seattle-based leader to help build, expand and grow the Priority Services team. The manager will lead a high performing team motivated by improving the lives of Stripe’s user base. They cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Priority Services team is also responsible for managing large operational projects.