Segment is hiring a

Manager, Sales Compensation

San Francisco, United States

Tribe & Karma of the Team:

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

We’re growing incredibly fast — this is the perfect opportunity to roll up your sleeves and have a positive impact at a hyper-growth company. We’re looking for someone who is excited to join a team where they can proactively identify and implement systems and process improvements to help grow and scale the business. 

Drive & Focus of the Role:

As Manager, Global Sales Compensation, you will be responsible for managing and scaling our end-to-end sales compensation process and building out the next phase of capabilities across the function. In this high-impact role you will work closely with cross-functional teams, including executive leadership, and will be a key driver to help bring Segment through its next phase of growth. This role reports to the Director of Revenue Operations and will manage a growing team of direct reports as well as serve as the main point of contact to support both operational and strategic timelines, policies and processes. 

  • Own and project manage all aspects of the global sales compensation program including design, plan creation, calculations and overall execution throughout the entire life cycle of incentive compensation for Sales, Customer Success and all supporting roles
  • Manage timelines and drive overall communications for the end-to-end commissions process to ensure that plans and payouts are completed timely and accurately 
  • Lead end-to-end cross-functional annual compensation planning in partnership with Sales, Revenue Operations, Finance, Accounting, Human Resources and Legal to create compensation plans that achieve desired outcomes
  • Partner with key stakeholders on strategic priorities to support company initiatives and ensure global compensation program is structured to achieve those objectives
  • Support the evaluation and scope of business requirements for future compensation system implementation 
  • Drive increased analysis and benchmarking initiatives to provide senior leadership with recommendations on program effectiveness for future program enhancements 
  • Identify opportunities for end-to-end process improvements; recommend and implement solutions that leverage best practices
  • Participate in creation of training materials to clearly communicate the compensation programs and payout timelines each year
  • Define and administer audit processes to maintain data integrity of assigned compensation programs and processes to ensure accuracy and compliance with regulatory requirements
  • Directly manage, mentor and develop team members
  • Execute special projects as needed

What we’re looking for:

  • Bachelor’s degree or equivalent years of experience
  • 5+ years of sales compensation experience with progressively increasing responsibility and complexity of work
  • Strong knowledge of sales incentive compensation concepts, sales data tracking processes and methodologies
  • Strong analytical skills and can synthesize data from several data points and cross-functional teams to support decision making
  • Exceptional project management skills and the ability to partner, collaborate and influence across functional areas 
  • Demonstrated ability to effectively communicate to all levels 
  • Successfully built and managed a team of proactive, talented professionals
  • Highly motivated, self-driven, and able to deal well with ambiguity

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.