DoorDash is hiring a

Manager, Strategy & Operations - Merchant Services

San Francisco, United States

About the Team

DoorDash is looking for a Merchant Services Strategy & Operations Manager to define and execute strategic initiatives that enhance the experience merchants have on our platform.  You’ll work cross-functionally between our sales, partner management, operations, product, and analytics teams to build a delightful experience for our merchants. 

About the Role

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and breadth of offering, the strength of our merchant services engine must grow with it.

As our Merchant Services Strategy & Operations Manager, you’ll discover and drive performance improvements across the Merchant Services organization and build the foundation for it to scale. This will include building and executing playbooks to scale the quantity and quality of the merchant services we offer, strategic initiatives to enhance productivity, process redesign, product roadmap and launches and resource allocation. This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our team is working against the right goals and has the tools needed to achieve them.

We’re looking for someone who is self-motivated, highly analytical, data-driven, and has exceptional interpersonal and relationship-building skills.

You’re excited about this opportunity because you will…

  • Strategize – Devise initiatives against the overall Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants
  • Operate – Execute initiatives across process, product and people to move the numbers 
  • Experiment – Use data-driven decision-making and sound business judgment to run process improvement tests 
  • Analyze – Build models / process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
  • Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering and business operations teams to improve the merchant experience and achieve targets

We’re excited about you because…

  • You have 4+ years of experience in strategy and operations or consulting; direct management experience, high-growth startup experience is preferred
  • You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
  • You have excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus
  • You have expert communication and interpersonal skills
  • You're entrepreneurial – You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
  • You're naturally curious – You always look for ways to innovate and improve and want to shape the vision and direction of the company
  • You're gritty – You roll up your sleeves and do whatever it takes to make things successful
  • You're a relationship-builder – You can influence and motivate people at all levels across a variety of job functions
  • You're a problem solver – You can independently translate high-level goals into actionable plans

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are strategic - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - We are committed to our clients and connected through our vision of “Delivering Good”
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits
  • You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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