Yext is hiring a

Manager, Systems Integrity Operations CS Strategy and Operations

New York, United States

Yext (NYSE: YEXT) is building the next big thing in AI search, and the next big thing is answers.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?

Customer Success Strategy & Operations (CS S&O) is the team responsible for defining Customer Success objectives, strategy, and tactics that scale. The team implements tools, processes, and reporting at scale to help us deliver a world-class customer experience.

We are looking for a Manager, Systems Integrity Operations CS Strategy and Operations who will be responsible for driving operational consistency across the Managed Services, Platform Services & Support, and Success organizations. Your focus areas will be Systems Management, Business Intelligence, and Change Management. The ideal individual is a self-starter, problem-solver with a passion for technology and systems.  Our team is looking for people who are fired up and love coming to work every day. We are building a market and educating clients on intelligent search, as we work to hit aggressive goals.

What You'll Do

  • Develop and maintain enhancements, configurations and customizations to systems and operational infrastructure including first and third party software tools; Ensure usability by all markets.
  • Advise and design operational architecture while clearly communicating roadmaps, progress, risks, mitigation plans, and impacts to senior management and internal cross-functional and remote project teams. Steer teams based on business objectives, continuously align teams to those objectives, in the face of ambiguity and aggressive deadlines.
  • Partner closely with department leadership to determine the operations roadmap and how the team can help execute against overall strategy and goals
  • Manage a team of technical admins and analytical strategists
  • Ensure key data points are available for management reporting and monitoring, and assist in reporting build-outs and notification schemas
  • Gather requirements and prioritize IT, Sales Operations, and Product Management requests on behalf of department stakeholders
  • Provide proposals and proto-types for automation opportunities to improve department inefficiencies
  • Own communication and change management for systems and workflow changes throughout the department; this will include developing and executing communication plans.
  • Drive process adoption through training and evaluation

What You Have

  • 5+ years combined of operations, systems management, consulting or other professional services experience
  • Management or Team Lead Experience
  • Ability to influence and drive alignment to global processes and systems
  • Strong analytical skills with proficiency in data analysis and manipulation in excel
  • Ability to develop memos and project plans that are comprehensive and clear for strategic initiatives
  • Proficiency in Data Visualization Tools like Tableau or Looker
  • Proficiency in using SQL or other relational database tools
  • Salesforce, Jira and Zendesk knowledge is a plus
  • BA/BS degree
  • Detail-oriented, organized, process-driven
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
  • Ability to work quickly and accurately in a high-volume environment
  • Autonomous worker with excellent time management skills
  • Ability to thrive in a cross-functional team environment

Bonus Points

  • Salesforce certification
  • Tableau, Jira, and/or ZenDesk experience
  • Client Success, Consulting, Revenue Operations and/or Support experience

#LI-LC1

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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