Casper is hiring a

Market Manager - Washington D.C / Richmond, VA / Newark, DE

Washington, United States

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, and announced the plan to open 200 stores across the country and in Canada. Join the Dream Team as the Casper family continues to grow!

Nuts and Bolts:

At Casper, we believe that better sleep makes for better living.  We design products and experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Market Manager. You will drive the growth of Casper in your respective store as well as 1-2 additional locations. You will develop a customer-centric environment and a results-driven sales culture. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in data-driven decision making.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do...

Performance Driver

  • Set clear goals and expectations and hold people accountable to a high standard of excellence
  • Achieve financial targets through monitoring and improvement of measurable statistics that drive results
  • Ensure disciplined management of individual stores P/L
  • Analyze, interpret and apply data to identify key trends to maximize results. This includes reporting out information to key business stakeholders
  • Drive your area’s business with agility, changing direction and continuously improving

Talent Manager

  • The Talent Manager is accountable for their markets leadership development, employee experience, and team engagement
  • Model behavior that reflects the company mission, vision, and values
  • Manage team performance and growth through recognition, monitoring team engagement and creating a culture of feedback in a calm objective fact-based manner
  • Provide growth and development through ongoing training and development
  • Develop a best in class talent pool, proactively recruit for the future, ensure your team is diverse and reflective of the customer.

Communication

  • The Communicator is the voice of the market and is the connection point between the stores and Area Manager. 
  • Build engagement within your market and between stores resulting in a sense of community
  • Effectively receives and delivers feedback from the stores on the customer journey, product wins and opportunities, operational challenges, and overall performance.
  • Ensure that all training and development programs are implemented and monitored for success.
  • Contribute to annual performance evaluations for direct reports while overseeing the process for the entire store.
  • Maintain a performance culture of ownership, continuous improvement and goal achievement.
  • Maintain safe working conditions and facilities maintenance.
  • Build and promote strong collaborative relationships across the fleet and HQ.

Our dream candidate has

  • 5+ years minimum experience as a General Manager or multi-unit people leader in retail, sales, customer service, or hospitality industry.
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets and controlling expenses.
  • Deep and demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills with a knack for building consensus via influence.
  • The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration.
  • Fluency in Salesforce preferred
  • Ability to lift at least 50lbs
  • Willing to relocate for growth opportunities

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