Carvana is hiring a

Market Operations Team Lead - Lafayette

Lafayette, United States

ABOUT CARVANA….

At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). 

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money. 

For more information on Carvana, take a look at our company introduction video.

WORKING AT CARVANA YOU WILL NOTICE THAT...

You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up. 

JOB DESCRIPTION

The Team Lead, Market Operations is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success.  We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. 

SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE...

  • Helping interview, select, onboard and train a team of Customer Advocates and giving them the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. 
  • Generating and monitoring regular reports like a boss and presenting to upper management… also like a boss.
  • Being "in the trenches" with your team. Be ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
  • Driving production in a fast-paced customer service environment and keeping every detail of your market operating like a well oiled machine
  • Being a continuous positive force within the market and creating strong morale and spirit throughout the team.
  • Actively looking for ways to improve the overall customer and Advocate team experience. 
  • Addressing and effectively managing complex and sensitive customer-facing issues.
  • Other duties as assigned.

THE QUALIFYING CANDIDATE MUST HAVE….

This position requires a motivating people leader that is passionate about the customer experience and isn’t afraid of S#*[email protected] of hard work. Required knowledge, skills and abilities include: 

  • Bachelor’s degree preferred
  • 5+ years work experience in a customer facing team environment
  • 3+ years of management experience
  • Proven history of developing and coaching employees 
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Excellent interpersonal and leadership skills 
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
  • Willingness to work on weekends 
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

WE’D BE THRILLED IF YOU HAD…

  • Experience with SalesForce or Tableau 
  • An analytical mind
  • Experience handling logistics 

WHAT YOU CAN EXPECT IN RETURN: 

  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship.