Marketing Operations Coordinator

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

Aisera marketing team is seeking a detail-oriented and analytical Marketing Operations Coordinator. The ideal candidate will have hands-on experience in Marketo, Salesforce, MS office suite and willingness to learn other advanced MarTech stack.

This role is currently open for a hybrid/remote arrangement.

Responsibilities:

• Inspect quality of MQLs, SQL, SQOs created by different programs.
• Enrich missing data, improve accuracy of information shared by event organizers.
• Inspect and fix data issues required for campaign attribution reporting.
• Verify lead routing, Lead scoring accuracy.
• Reassign MQLs and opportunities to new owners as per required workflow.
• Prepare documentation on workflows, SOPs used in Marketing operations.
• Track program budget against actuals.
• Share daily weekly and monthly progress against KPI goals.
• Create, test and monitor Marketo programs for events, webinar, inbound, nurture, and paid channels.
• Use UTM tracking for Campaign reporting.
• Work with sales ops to troubleshoot and improve integration between Marketo and Salesforce.
• Report on Marketo campaign performance.
• Inspect Salesforce dashboards and reports for data inconsistency

Basic Qualifications:

• Marketing Ops enthusiast with at least 1 year of hands on Marketo experience and the willingness to learn other advanced MarTech stack.
• Ability to work in a remote first environment and compatibility with PST Time Zone
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong analytical skills and attention to detail.
• Excellent project management skills.
• Ability to work collaboratively with cross-functional teams.
• Bachelor's degree in Marketing, Business Administration, or a related field.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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