Metapack Careers is hiring a

Marketing Operations Manager - 4 month fixed term maternity cover contract

London, United Kingdom

Who are Metapack?

We are a tech company that works with a lot of the world’s biggest ecommerce players to integrate them with over 450 carriers around the world to make delivery easy. We are a multi-tenant SaaS platform. We give them the platform to help consumers decide their delivery preference and track the parcel’s progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel – all underpinned with lots of data. We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo, eBay, and Zalando. In fact, we work with so many retailers and carriers it’s highly likely that you’ve interacted with us at some point when ordering goods online!

In August 2018, we were acquired by Fortune 100’s 2nd fastest growing company, We have super ambitious and exciting plans all centred around our tech. Metapack will play a role in shipping around 600 million parcels in 2018 and with the wider family the number rises to 2.5bn parcels. Metapack has been growing at 40% year on year over the last 5 years and continues to grow at a rapid rate.

Our Values;

The way we work really is at the heart of Metapack, and our 4 core values are brought together to give a sense of our culture.

With Innovation and Integrity at our core, we have a flat and open culture where data & evidence, backed by honest and frank discussions, beats subjective opinion and hierarchy.  We Collaborate with energy and Passion on meeting the needs of our fantastic customers and partners.

We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. With ownership comes the ability to operate largely independently away from Board meetings and old world thinking but with the financial support of a high performing tech company. Energy and passion for our business and customers is a part of the MetaPack culture – and we love working with like-minded people. 

 Why would I want to be a Marketing Operations Manager at Metapack?

This is an exciting time to join Metapack’s marketing team! In the past 6 months we’ve made significant improvements to our marketing systems, including a move to a new CRM (Salesforce) and a new marketing automation platform (Marketo). We are looking for an operations pro to join us as a maternity cover (and possibly beyond), to help build best in class marketing programs and operations processes in order to optimize campaign efficiency and effectiveness.

This role will have one direct report, who will work with you to build sophisticated marketing programs, managing campaign tracking set-up, list segmentation, lead management, and beyond.

You will have a close working relationship with a high number of internal Metapack stakeholders, such as Sales and Business Systems, as well as collaboration with other marketing functions including Digital, PR, and Field Marketing.

Your main focus will be on ensuring the mechanisms in Marketo and Salesforce are set to provide seamless campaign execution and useful and accurate insights on end to end campaign processes and performance. The successful candidate will have a strong understanding of marketing automation best practices and be able to introduce innovative solutions to achieve best possible outcomes.

What would I be doing?

  • Establishing marketing operations requirements for campaigns across field, PR and Digital initiatives, including tracking, scoring, program execution, email, etc.
  • Ensuring the smooth implementation and configuration of Marketo, including establishing best practices, lead nurture and ensuring the tool is set up to support marketing programs and measure effectiveness.
  • Ensuring that Salesforce is configured to cater to marketing requirements, including set up of lead management process, the Marketo integration, ROI reporting, etc.
  • Reporting on campaign effectiveness, including lead generation, pipeline progression, channel performance, etc.
  • Line management of the Operations Manager, ensuring clear objectives and activities.

What key skills and experience do I need?

  • 5 years + experience establishing marketing operation processes, for B2B SaaS companies
  • Ability to analyse and interpret marketing performance, make recommendation and report to the leadership team
  • Experience creating effective marketing programs, email campaigns, and list segments in Marketo
  • Experience managing and reporting on marketing campaigns within Salesforce CRM
  • Ability to build campaign dashboards and spreadsheets allowing for efficient analysis and communication
  • Strong attention to detail and drive to deliver work you’re proud of.

It would be great if you also could bring

  • Marketo certified
  • German and or French language skills

What are the perks?

  • 25 days holiday, 10% bonus (paid quarterly), pension, enhanced maternity and paternity leave, group life insurance scheme, private medical healthcare
  • Discounted gym membership, cycle to work scheme, interest free season ticket loan
  • Breakfast, dinner, fresh fruit, snacks and drinks
  • Dynamic, open culture with lots of social activities