Paytm Labs is hiring a

Merchant Helpdesk- Associate

Noida, India
Title: Role – Merchant Help Desk Operations - Associate

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial
solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a
billion Indians into the mainstream economy through payments, commerce, banking, investments, and
financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar
About the team: QR, Soundbox and EDC (MHD) team handles merchant queries and concerns on QR code and
Soundbox related like Payment, settlement, device related issues etc.
About the role: Candidate has to handle concerns and complaints raised by the merchant day to day basis and
make sure the daily task is being closed within the defined TAT with good merchant experience.
Expectations/ Requirements:
● Creative and dedicated individual who will fit with our collaborative culture
● cohesively work with a lot of people, across functions and teams every day
● Coordinate with other departments for compatibility of all aspects of each project
● Smart thinking and clear communication
● be a brand ambassador for Paytm – Stay Hungry, Stay Humble, and Stay Relevant!
● Troubleshoot merchant problems, identifies the request and takes appropriate measure as per the
● Provide merchant support by call or email
● Languages – English, Hindi and any 1 regional language is a plus
● Excellent merchant service skills that build high levels of merchant satisfaction
● Excellent verbal and written communication skills
● Ability to work both independently and in a team environment.
Superpowers/ Skills that will help you succeed in this role
● High level of drive, initiative and self-motivation
● Outstanding customer service skills and dedication to providing exceptional customer care
● Must be self-motivator and self-starter
● Ability to multitask and successfully operate in a fast paced, team environment
● Must adapt well to change and successfully set and adjust priorities as needed
● High level of drive, initiative and self-motivation
● Ability to take internal and external stakeholders along
● Love for simplifying
● Growth Mind set
Why join us
● A collaborative output driven program that brings cohesiveness across businesses through technology
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedback from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you.
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a
unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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