ModSquad is hiring a

Moderation Customer Support Agent Opportunities (Latin America Only)

Queens, United States
Contractor
Remote
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation Customer Support 

Do you have Moderation Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! 

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. 

Our Mods bring super skills, a positive attitude and great vibe to project work everyday.
Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.  

We are looking for Moderation CUSTOMER SUPPORT professionals located across most of Latin America!

What's in it for you:

  • Work with some of the coolest clients around the world in digital, gaming and e-commerce space! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What are we looking for:

  • Moderation customer support skills/experience
  • Interest in creating an excellent experience for the customer
  • Fun approach to customer support
  • Professionals who love being a part of a team
  • Multitasking ninja!
  • Professional who cares about the details, who is very reliable and friendly and tech savvy!
  • Customer Support professionals with excellent English and Spanish or Brazilian Portuguese language skills

Availability:

  • 20 hours per week or more, based on your needs
  • ***Shifts vary based on selected projects***
  • Immediate opportunities

Requirements:

  • Ability to pass background check
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quiet workspace  
  • Willingness to install MSQ security software and 2FA app on phone

***PRO TIP 1***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!   
***PRO TIP 2*** Please make sure that your resume clearly details your customer support background and experience

Who is ModSquad?
ModSquad is an award-winning global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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