MS Associate Trainer

Job Summary

This position is responsible for providing the highest level of performance and satisfaction for our customers and Employees through delivery of effective and professional technical training and support

Essential Functions/Major Job Responsibilities

• Acquire comprehensive product knowledge for applications to train the client and employee base.
• Identifies topics to be included in client training
• Recommends modifications and expert customizations to the curriculum and training methods of the course to ensure the courses support end-user training implementation efforts.
• Updates documentation related to end-user training consulting materials to incorporate new system features, implementation information and methodology.
• Serves as a trainer responsible for the design, development and delivery of training. This function will ensure that assigned customer implementation of end-user training is successful by: • Executing the detailed end-user training plan to address dates, sites, instructors and training methods. • Assessing customer implementation end-user training progress and periodically recommending changes to the end-user training plan as required. • Taking necessary actions to correct end user training concerns. • Responding to curriculum-related questions. • Assessing requirements for customizations of customer’s courseware library and providing recommendations for improvement. • Independently carrying out other assignments, as directed, to support the overall goals of the implementation group and department. • Developing strong partnerships and collaborative relationships with the client.
• Deliver application training to clients or employees in either a classroom, on line (in a Virtual
• Classroom environment), via telephone, or at client’s site.
• Deliver all core and advanced application training sessions, as specified in the training session curriculum, for applications to clients and/or employees independently.
• Manage expectations, provide escalation pathways, and document resolution of any issues that may arise during a class session.
• Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
• Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
• Travel to remote offices or client sites to deliver training
• Meet and/or exceed acceptable productivity standards.
• Demonstrate and support Allscripts CLEAR values.
• All other duties and responsibilities as assigned

Education

• Bachelor's Degree (Preferred)

Additional Education

Work Experience

• 0-2 years relevant work experience (Preferred)

Additional Work Experience

Management Experience

Certifications

Knowledge, Skills and Abilities

Working Arrangements

• May require after-hours, on-call support and/or holidays

Travel

• Up to 10% travel may be required

Physical Demand Requirements

• Sitting :
• Standing :
• Walking :
• Climbing/Balancing :
• Reaching with arms and hands :
• Stooping/Kneeling/Crawling :
• Talking :
• Hearing :
• Vision - close, peripheral, depth, ability to adjust focus :
• Use of electronic keyboard :

Description of Working Environment/Conditions

• Typical office or computer environment (Yes)
• Mostly indoor office environment with windows (Yes)
• Office with equipment noise (Yes)
• Offices with frequent interruptions (Yes)
• Required to work irregular hours (i.e. shift, overtime, weekends) If yes, please specify ()
• Other? Please specify ()

Core Competencies

Client Service (internal and external)

Competency Description
Values and delivers high quality, innovative service to all clients. Anticipates, meets and exceeds the needs and expectations of clients. Works together, building long-term client relationships and focuses efforts on delivering increased client value.

Proficiency Level
Proficient

Behavioral Indicators
Responds to clients’ needs in a timely, professional, helpful and courteous manner; Strives to meet service standards in all circumstances; Develops and maintains positive relationships with clients

Quality Focused

Competency Description
Demonstrates the underlying drive to ensure that quality is not compromised within the working environment. Includes the identification and maintenance of standards to meet the needs of the client.

Proficiency Level
Proficient

Behavioral Indicators
Delivers results while ensuring quality isn’t compromised; Follows relevant procedures and pays attention to detail; Checks work for accuracy and completeness; Presents information accurately

Results Oriented

Competency Description
Committed to achieving goals and consistently delivering results. Holds self accountable. Demonstrates personal initiative and motivation; action and results-oriented; takes risks when necessary; undaunted by obstacles, perseveres to achieve goals.

Proficiency Level
Basic

Behavioral Indicators
Completes work assignments by designated due dates; Plans, prioritizes and balances work to meet commitments, goals and deadlines; Stays focused on goals despite obstacles and disruptions

Accountability

Competency Description
Accepts full responsibility for delivering high-quality and timely results. Delivers on commitments and displays a strong commitment to the success of the organization. Displays honesty and integrity and confronts and resolves problems quickly.

Proficiency Level
Basic

Behavioral Indicators
Follows through and meets commitments; Meets work quality and performance standards; Seeks input on tasks and responsibilities as needed

Communications

Competency Description
Effectively communicates information in a variety of ways, including verbal and written forms; listens and probes for new ideas and invites responses; creates open channels of communication; keeps others well informed; listens carefully to input and feedback.

Proficiency Level
Basic

Behavioral Indicators
Communicates information (facts, ideas, data or messages) in a clear, convincing and organized manner; Tailors communication (e.g. content, style) to diverse audiences; Develops materials that are clear, concise, accurate and grammatically correct

Collaboration

Competency Description
Interacts with others in the pursuit of common mission, vision, values and goals. Cooperates with others to accomplish common goals; treats others with dignity and respect and values the contributions of others.

Proficiency Level
Proficient

Behavioral Indicators
Establishes relationships and credibility across the organization; Maintains respectful and productive working relationships with colleagues; Supports team decisions, assisting other associates and doing their share of the work to meet goals and deadlines

Leadership Competencies