Network Operations IT Help Desk Technician

We are seeking a tech-savvy Network Operations help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

This 12-month contract role (with the option to extend) is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$30 per hour (depending on experience).  Some shifts can be 4 days per week working 10-hour shifts and some shifts can be 8 hours per day at 5 days per week (Monday-Friday).  This is a great opportunity to dive further into networking or systems engineering in the future. 

In this role, you will provide the first level response to internal teams for IT Technical Support requests and will be responsible for the following: 

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
• Document customer interactions
• Resolve customer reported issues
• Escalate unresolved issues to the next Tier
• Install, make changes, and repair computer hardware and software
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Assist with onboarding and offboarding of new or outgoing users.
• Install, configure, maintain and upgrade PC software.
• Triage Network issues, outages, and installs
• Assist networking teams with entry-level network configurations

• Experience working in a help desk environment
• Proficiency with Windows, Linux, and IOS computers is nice to have 
• Excellent oral and written communication skills
• Detail oriented and highly organized to keep tickets in order
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Strong problem-solving skills
• Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
• Understanding and appreciation for information security within systems and user devices.
• Flexibility to work a variety of shifts with minimal notice
• Must have reliable transportation 
• Mission essential
• Networking experience is a plus 

This 12-month contract role is located onsite/in the office in Golden, CO, and will require flexibility to work a variety of shifts as needed. This role will pay between $22-$30 per hour (depending on experience).  Some shifts can be 4 days per week working 10 hour shifts and some shifts can be 8 hours per day at 5 days per week.