At Warby Parker, we’ve proven that businesses can scale, be profitable, and do good in the world. Now, we’re searching for a motivated Network Support Engineer to join our 70+ person Technology team to help take this mission to the next step.
Our Technology Services team is all about figuring out why an issue exists, where its root cause lies, and how to implement a solution that allows people to self-solve in the future. (And we’ve seen success; as our company has grown, our incoming ticket count has decreased year over year.) In this role, you will use your technical savvy to tackle the same sort of questions, engineer even smarter solutions, and support our network for two offices, one optical lab, and 140+ retail stores. Project to project, working here is an exciting opportunity to build products and services at the intersection of medical devices, e-commerce, retail, and fashion.
Our ideal candidate is a great collaborator with the technical chops to support our growing network. If you're a motivated support engineer who takes your work seriously—but not yourself—you may be just what we're looking for. Read on!
What you’ll do:
Who you are:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We accomplish this by reimagining everything that a company and industry can be. We’ve proven that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy and innovation to consistently surpass customer expectations.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.
Some benefits and perks of working at Warby Parker: