Sinch is hiring a

NOC Engineer

Warsaw, Poland

Do you want to work with a platform that’s already used by 8 out of 10 leading tech giants in the US, with 25 billion API transactions every year? A platform which can reach virtually every mobile phone on the planet in seconds or less? Look no further!

We are looking for a NOC Engineer to Sinch Operator NOC Team in Warsaw

The essence of the role

As a Network Operations Engineer (NOC) you will monitor and handle events for Sinch's Operator both internally and externally. You will ensure that the systems are running without any issues and also make sure that the customers' SMS traffic is working.

As our new NOC Engineer you will:

  • Monitoring & event management for Sinch Operator internal and external IT & Telecom environments as well as internal infrastructure & tools.
  • Be responsible for that Sinch Operator Managed Services Environments are up and running according to SLAs.
  • Customer Obsession. Focus on service quality and customer satisfaction.
  • Deliver KPIs and reports internally and externally for transparency. As well as keeping the reports & related scripts up to date.

In order to contribute we see that you:

  • Are fluent in English and having good communications skills overall.
  • Have basic understanding of network monitoring concepts and management tools.
  • Have elementary telecom environments knowledge ex. what is the purpose of SMSC, SMSFW, OCS systems.
  • Are well familiar with Windows OS
  • Have Basic sysadmin Linux knowledge (Linux kernel & command line)

It is good if you have:

  • A Bachelor's degree in computer science, computer engineering, or a similar field.
  • Experience in working as NOC Engineer or in similar role.
  • Programming skills, especially python.
  • Language skills in Polish

To be a good match for this role we see that you are:
Analytical - Be proactive towards upcoming error - Act before the issue is critical
Structured - Need to follow certain procedures and it's very important to follow the procedures precisely
Stable - Being able to perform under pressured situations

This role is a permanent position at Sinch in Warsaw, Poland. The person will work up to 75% of a full time role and will be payed on a hourly basis. Due to covid the person will work remote with some onsite on-boarding in the beginning.
The working schedule is flexible. You need to be comfortable working 12-13 hours in different shifts (day, night and weekends)

Note: Due to summer vacations we will respond to your application in late August.

Are you ready? Join us in our journey!

About the recruitment process:

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.