Planday is hiring an

Onboarding Consultant (Swedish speaking)

Oslo, Norway

Planday's workforce management platform improves the lives of shift workers across the globe by digitizing and integrating systems and administrative tasks; helping save time and money to focus on the things that really matter.

Our Customer Success consultants look after international portfolios of shift-based businesses, ensuring that Planday customers have the support they need to make their scheduling and HR management processes simpler and more efficient.



Our office in Oslo, Norway is now hiring for a Swedish-speaking Onboarding Consultant who will work with new and existing customers to facilitate Planday implementation, product setup and ongoing customer support.

In this role, you will rely on strong relationship-building skills to:

  • Drive new customers to success with complete and custom Planday setups
  • Provide ongoing guidance and support via online customer meetings, phone, email and chat
  • Update and maintain Planday's CRM systems (Intercom and Salesforce) with all customer dialogues and relevant documentation
  • Ensure communication with other Planday departments, to report challenges and forward customer interests

Requirements

You are our ideal onboarding consultant if you are eager to help people around you. You see solutions instead of problems, and ideally you have worked in a high-paced customer service or IT support role before.

  • You are a fluent Swedish and English speaker, located in (or easily able to relocate to) Oslo, Norway
  • You understand the logic of IT systems easily learn new systems
  • You are driven, creative, respectful and curious, with strong time management skills
  • You are good at working independently, but always with an eye towards sharing your knowledge success with others

It is a plus if you have experience using Planday from a previous workplace; or if you have working knowledge of HR systems, payroll systems and/or working time rules.

Benefits

In this role you will take responsibility for onboarding Swedish customers and sometimes Norwegian customers, working as part of a fantastic global team to help our customers succeed with their new subscription to Planday.

This is a fantastic opportunity if you like to have several projects going at the same time and if you enjoy creating good customer relationships.

Our Norway office is located in Oslo city center. We order lunch every day from different local restaurants and have snacks available in our kitchen!