Onboarding Specialist (Remote)

Broadlume is looking for an Onboarder who will be responsible for successfully onboarding clients by overseeing all communication, project continuity and alignment across internal and client teams. This role will be a key piece of our success team by ensuring that the first stage of our clients' relationships with us runs seamlessly and effectively.

**This is a full time, remote position**

WHAT YOU’LL DO:

• Work closely with newly assigned clients during the Onboarding process to ensure positive customer satisfaction
• Be able to navigate complex conversations in a variety of modalities with customers
• Manage project kickoff meetings and documents to align on clients' expectations, timelines, and deliverables
• Lead regular project status meetings with clients to provide status updates
• Develop trusting and collaborative relationships with assigned clients (e.g. staying in regular contact and attending client meetings)
• Drive client engagement/activities, answer questions and work cross-functionally to facilitate client conversations (e.g. Design, SEO, Deployment) and meet client and company expectations
• Managing website edits from start to finish, including creating regular status reports and timing plans
• Partner closely with members of the Production, Sales and Account Management teams to identify client needs and find creative solutions.

Requirements

• Excellent written, and oral communication skills
• Excellent organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong skills in navigating complex and detailed projects
• Strong customer service and interpersonal skills (Listens attentively and translates client needs)
• Must be a team player and able to operate in a dynamic environment
• Strong problem solving and decision-making skills including the ability to think ahead and get things done without intervention from others
• Proficiency with CRM, Google tools (Google Docs, Email, Google Calendar, Slack, etc), and Workflow Management Systems.
• Experience in a startup environment is a PLUS!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, 4% match)
• Life Insurance
• Unlimited Paid Time Off
• Family Leave
• Short Term & Long Term Disability
• Work From Home and Remote Office Allowance
• Internet and Phone Allowance (for applicable roles)
• Wellness Resources & Lifestyle Perks
• Stock Option Plan

Who We Are:

Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.

At Broadlume, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at careers@broadlume.com and let us know the nature of your request and your contact information.

Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.