At Ocado Solutions and Client Services, we are responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.
Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world, redefining the customer grocery experience through the adoption of a centralised, automated model of online retailing provided by the Ocado Smart Platform.
About the role:
This role reports into the Operational Services Manager and forms part of the Global Operational Services Team within Client Services. The holder of this role will be responsible for the delivery of effective operational systems & technical training, helping to build & onboard teams, assisting with new site transitions into production and ongoing service improvement as part of the Global Operational Services Team.
This role may involve international & national travel.
What you will be doing:
For this unique role you will need a technical awareness and will learn Ocado’s operational systems deployed within our high tech warehouses. Within this role you will have a unique perspective on the setup and operations of an Ocado Smart Platform (OSP) warehouse as well as Operational Systems Support (OSS) teams.. More so than anyone else working within an OSP warehouse as you will be working across different disciplines; Engineering Operations, Technical Support and Business Operations.
This role will require you to use your operational awareness ensuring the effective onboarding of OSS teams throughout the entire onboarding process. You will be interviewing, managing, organising and tracking the onboarding of new staff, as new OSS teams are established across the world.
The objective of this role is to ensure OSS teams are fully prepared to provide systems supporting services as required to Ocado’s customers and clients.
What we would like to see:
You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.
What we are looking for
What we can offer you
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Within our flexible environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include pension scheme, Ocado retail staff discounts.
Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment.
Please note: If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.
This job has been filled or removed by Ocado Group.
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