Gusto is hiring an

Operations Analyst (Customer Experience Operations)

San Francisco, United States

In this role, you will own high-impact process improvement projects that will help scale our operations. You will also structure and perform detailed analyses for various special projects.

The Customer Experience Insights and Operations team is responsible for the systems and processes that help our teams wow customers with each and every interaction. As an early member of the Customer Experience Operations team, you will have the opportunity to develop and inform how we serve our clients. You will be an integral part of scaling the team at Gusto.

Here’s what you’ll do:

  • Structure and perform analyses independently
  • Work collaboratively with operational and cross-functional leadership to define and implement strategy
  • Lead company-wide process improvement projects supported by analytics
  • Provide business insights and recommendations based on data that will drive our customer approach
  • Get your hands dirty and troubleshoot any issue that pops up

Here’s what we’re looking for:

  • 3+ years of relevant work experience
  • Ability to work with technical and non-technical team members to manage systems and tools
  • Have process improvement experience and love making things more efficient
  • High level of comfort with Excel and Powerpoint, with the ability to develop insightful models and quantitative analysis, paired with critical thinking and sound business judgment
  • Can distill and communicate complex topics broadly to management, front-line team members, and everyone in between. You are proactive and have a positive attitude with a can-do mentality.
  • A deep passion for helping others
  • Great listener and strong communicator


Gusto offers payroll, benefits, and workers’ compensation to small businesses across the United States, from bike shops in Virginia to tech startups in San Francisco. Our investors include top venture capital firms like Google Capital and Kleiner Perkins Caufield & Byers, plus the founders of Instagram, Stripe, and more. To learn more about our values, benefits, and life at Gusto, visit