Ritual is hiring an

Operations and Logistics Coordinator (Part Time)

Chicago, United States

What Is Ritual?

Founded by serial entrepreneurs with a history of exiting their previous ventures via acquisitions from technology giants such as Google (2011) and BlackBerry (2007), Ritual is a high-growth technology company set to re-define the way users interact with local businesses - all at the push of a button. Here, world-class mobile programmers, operations gurus, and business development professionals combine their high-degree of intellectual horsepower, critical thinking, and creativity to resolve the most difficult challenges small and medium-sized companies face on a daily basis.

At present, Ritual focuses on delivering the best experience for customers at quick service restaurants with the company’s software application. The service identifies pain points within the overall consumer experience, and works to resolve these issues to ensure a smooth transaction for all users. Each person deserves a clean experience with local services - we devote our time and resources to make such a reality.

Your Role

We are obsessive about working with our merchant partners to ensure each user is provided with an amazing service, all the while improving the broader state of local commerce. In this role, you take the reigns as one of the operations team’s key junior coordinators who ensure a precise optimization of the logistics behind each user’s transaction through a host of live assignments and projects.

Leveraging your unparalleled intellect, empathy, and charm, you are expected to work alongside one of the team members based in Chicago to seed new merchants and develop a targeted zone by scratch. This position represents a pivotal role, providing each coordinator with a deep-dive experience into how a high growth start-up scales appropriately in the face of extraordinary logistical challenges. You will be challenged, measured, and asked to help develop a new playbook that changes the scope of local services in the era of unprecedented technological innovation, poised to revolutionize the way people utilize applications to complete their commonplace tasks.

  • Be the voice of Ritual to our merchant partners
  • Manage the preparation of our software devices for deployment into each zone within Chicago
  • Make visits to merchant sites to map their business processes, deploy the Ritual merchant device and merchandise, and gather further information on the merchant’s service offerings
  • Ensure each merchant completes the requirements necessary to provide a high-quality service to sophisticated users, while solving the most difficult logistical challenges
  • Face a constant stream of change and growth including the potential for further responsibilities as individuals learn and master the skills associated with launching merchants for the application
  • Highly motivated student or recent graduate with strong interest in a career within computer science, entrepreneurship, or consumer services; able to commit to 10-15 hours a week
  • Strong ambition to help craft the next big thing in local commerce
  • Great real life technical problem solving chops. You are a master of tinkering with changing the face of CRM and user experiences through your own thought development, idea generation, or curiosity
  • Excellent interpersonal skills. You are comfortable dealing with customers and merchants alike, role-playing until there is adequate accuracy and precision in the level of value you anticipate providing daily users with each transaction
  • A great teacher & influencer. You’re able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are completed