We’re a local leader in Digital Transformation solutions, including digital consultancy, custom software and web prototype development, and cloud solutions. We help organisations vastly improve their operations by leveraging the skills and experience of brilliant people like you. Our client base includes well-known local and foreign companies, local government, and EU institutions. We look out for our team by providing you with a safe, healthy, nurturing environment in which you can grow and deliver true value. We offer competitive salaries, performance-related bonuses, various benefits, and we also organise some kick-ass social events.
ICON is also an equal opportunity employer and we offer great family-friendly measures to ensure a healthy work-life balance.
You’ll oversee the DevOps, QA and Support teams, driving the delivery of projects to a high standard of quality, within time and on budget. You’ll also be overseeing and optimising the teams' processes, including all those relating to:
1st and 2nd line support for our customers to specified SLAs
Quality Assurance on developed software, web applications, and migrations
Client Infrastructure setup, monitoring, and optimisation
Most importantly of all, you’ll be leading actual people with skills, experience, and potential - you’ll need to develop that potential to its fullest.
The primary responsibilities for this position are:
Outputting hosting migration projects on time and within budget, including planning, co-ordination, and execution
Ensuring existing client infrastructures are continuously monitored and improved
Managing client SLAs and co-ordinating the roster of a 24/7 response team
Cost optimisation on hosting infrastructures
Improve and Create deployment/Monitoring/Incident handling processes
Project Manage any DevOps/Cloud/Hosting related projects, such as migration or creation of new environments, both for internal customers and ICON
Mentor the team
Assist in the prioritisation of work by severity and client
Make sure the teams have an up to date list of all SLAs for all clients
Liaise with Sales and Accounts teams to ensure support estimates tally with actuals
Oversee the scheduling of upgrades, migrations or deployment of fixes.
Assist the support team with escalating issues when necessary
Oversee the QA team schedule and assignments
Help the QA team establish working tools and processes to improve performance
Being owner of the ICON Microsoft and AWS accounts and partnerships
Manage licenses for office 365, Development accounts and active directory for ICON and other software licenses
Manage Jira and Confluence for internal and external use.
A leader who’s able to get the best out of his or her team
Bachelor’s degree or higher in ICT and Business, or related qualification
Experience in a similar role
Experience with cloud technologies, including AWS and Azure
Understanding of Agile processes
Excellent communications skills including
Ability to deal with a variety of customers from different backgrounds
Ability to communicate with technical and design-based teams clearly and assertively
Ability to communicate with management in a clear and concise fashion
Ability to act well under pressure
Ability to work on own initiative, make effective decisions, and as also work as part of a team
A positive flexible attitude
Perfect fluency in English
Certifications such as ITIL, SCRUM, and Agile as well as AWS certifications
Soft Skills training relating to customer service and time management
Master’s in Business Administration or equivalent