Deliveroo is hiring an

Operations Associate - Midlands

Our mission is to bring the best local restaurant food to everyone's home or office - fast!

We work with thousands of the top restaurants in Birmingham from household names like Carluccio's, GBK and Pizza Express, to everyone's favourite independents.

Deliveroo’s Operations team is the engine room of our business and we are looking for talented people to join us and grow with the business.

We're looking for someone with strong leadership and execution skills to potentially grow into a management role in a highly operational business - we recognise and nurture talent and progression can be rapid.

Your responsibilities will include:

  • Owning the operational performance of your cities end-to-end
  • Driving effective scaling across your markets
  • Researching and implementing initiatives to foster rider community and ensure high retention
  • Managing and delegating email and phone correspondence
  • Meeting with riders to understand issues
  • Supervising riders’ hours approval, payments and administration