Applaudo Studios is hiring an

Operations Business Process Manager

San Salvador, El Salvador
Full-Time

About you

We are looking for a Business Process Manager responsible for incorporating process thinking into the service that Applaudo provides in order that the company's includes a business process improvement approach their strategic direction.

You bring to Applaudo the following competencies:

  • 7+ years of experience in positions focused on Business Process Management.
  • 7+ years of people management experience (preferably leading engineering and creative teams).
  • Strategic Thinking and proactive attitude
  • Analytical and Problem-Solving and decision-making
  • Firm and grounded experience running successful Business Process implementations.
  • Strong understanding of software development, BPO, service providers, and similar business models.
  • Master’s degree in quality systems or any other similar
  • Bachelor's degree in industrial engineering or a related field.

You will be accountable for the following responsibilities:

  • Align company strategy with process management service, define objectives based on the process management strategy and drive the change process of the client.
  • Design, implement and lead business process area framework in order to provide standardized service to all Applaudo Clients.
  • Evaluates, designs, executes, measures, monitors and controls business processes, to ensure that outcomes are in harmony with an organization’s strategic goals as required by the client.
  • Assessing process engineers in identifying process inefficiencies, devising process improvement strategies, implementing process enhancements and overseeing their execution
  • Collaborate with clients to understand their needs, provide expert guidance, train stakeholders in new procedures.
  • Continually evaluate and refine process to redefine process to optimize efficiency and achieved organizational goals.
  • Manage improvement teams and implementation processes by working with Clients and Applaudo teams’ members.
  • Mentor Process engineers in process improvement methodologies, tools and foster their professional development.
  • Drive the adoption of a continuous improvement mindset across departments and levels of the client’s organization.
  • Collaborate with client delivery management areas to align process improvement initiatives with the software development according to client expectations.
  • Monitor and improve efficiencies in the business process delivery area.

Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.

Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!

We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.

Some of our perks and benefits:

  • Work from home
  • Flexible schedule
  • Celebrations
  • Special discounts
  • Entertainment area
  • Flexible work spaces
  • Great work environment
  • Private medical insurance

*Benefits may vary according to your location and/or availability. Request further information when applying.

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