Careem is hiring an

Operations Coordinator - Call Center

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 29 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

Supreme Service is fundamental at Careem, and we want to wow our captain's and customers every time! The purpose of the Operations Coordinator role is to assist the department in achieving excellent service levels for our Captains. This role involves working on shift basis and supporting captains on weekends


Key responsibilities include:

  • Provide support to our captains through inbound calls, answer queries, troubleshoot problems and provide information.
  • Manage and resolve captain complaints
  • Document all call information according to standard operating procedures
  • Identify and escalate priority issues
  • Provide excellent service 24/7
  • Comply with brand standards