Alto Experience is hiring an

Operations Manager

Alexandria, United States

About Alto

Alto is on a mission to redefine the rideshare experience for passengers, drivers, and employees alike. Through our business model of professional employee drivers and a dedicated fleet of luxury vehicles, we are turning rides into exceptional experiences by delivering industry-leading safety, consistency, and personalization. As the first vertically-integrated fleet manager and ridesharing service, we are also committed to leading the industry by transitioning our entire fleet to electric vehicles. We are rapidly growing and accelerating towards a nationwide expansion. Today, we operate in Los Angeles, Dallas, Washington D.C., Miami, San Francisco, and Houston.

Alto is a destination for innovative, intellectually curious, and forward thinking people. Learn more about us here.

We are looking for our next Operations Manager to own day-to-day operations in our Washington D.C. market. You will partner closely with the General Manager to grow a cross functional team, roll out new initiatives and build your market for future scale. Great leadership and problem solving ability is essential– you’ll be managing a local team and ensuring operational excellence in your market. Our highest priority is taking ride-share to the next level, guaranteeing an elevated experience every step of the way.

What you'll do:

  • Manage day-to-day operations and hold a high level of accountability as a leader in your market, while constantly pushing to meet targets and creating operational efficiencies. 
  • Oversee hiring, training, and leading of an entire team of drivers and operational staff (Leads, Trainers, Service Agents).
  • Serve as a mentor to Operations Associates in your market, as you work together to roll out new initiatives and certify success of those programs. 
  • Ensure your market successfully meets driver supply targets by managing the driver onboarding and support process appropriately.
  • Collect on the ground feedback and raise opportunities and concerns to drive continuous improvement and innovations; work with strategy & operations team as an on-the-ground expert
  • Oversee fleet management, including fleet positioning and staffing to accommodate events, seasonality and changes to demand patterns.
  • Use analytics to evaluate inefficiencies, identify trends and use that data to drive changes. 
  • As part of the city operations team, help rapidly grow and scale your market in a dynamic, start-up environment.

What you bring to the table:

  • 4-8 years of experience; experience in operations, consulting, or start-up environment
  • Previous experience managing a team and/or front-line workers
  • A proven ability to handle ambiguity in the absence of defined systems and processes
  • Analytical background: you can understand and leverage data to drive action and results
  • Exceptional people skills with the ability to communicate effectively at all levels of the organization
  • In-depth knowledge of the local Market
  • Bachelor’s Degree required

What's In It For You

  • Salary, bonus and equity in an innovative startup
  • Monthly credit to ride Alto, plus membership!
  • Medical, dental and vision benefits
  • 401k with 100% company match up to 4%
  • Professional development reimbursement up to $1,000
  • Unlimited time off, plus 11 company holidays

** Alto does not partner with external recruitment vendors, agencies or firms on any searches. **

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