Operations Manager

London, United Kingdom

At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.

We like to think of it as logic meeting magic. When we come together, great things happen.

We live by these values:

  • We believe we all have a part to play: We are focused on the same goals and help one another succeed. Our company acts as one team and supports each other.
  • We are ambitious for our future: We are brave, try new things, test and learn to drive the right ideas forward. We also make the right decisions, always putting our customers at the heart.
  • We celebrate each other: We are respectful, kind and welcoming and take the time to reflect on our achievements, recognizing both big and small.

We bring together a modern edit of over 450 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.

We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK, Hong Kong and New York. In London, our head office is based in The Shard, our brand new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us. MATCHESFASHION is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.


Reporting into the Head of Studio Production, we are seeking a talented and enthusiastic Studio Operations Manager to lead the operational performance of the large studio production team. At Matches Fashion we work to stay ahead of the competition with a fast-paced efficient workflow and this role is integral in driving the execution of product delivery from point of delivery to go live.

The successful candidate should have solid knowledge of luxury online retail, and senior experience in operations, workflow and project management. Highly organised and detail orientated with an ability to influence and prioritise, always striving for excellence with a focus on efficiency. The ideal candidate will be confident in managing a team at a senior stakeholder level.