Expa is hiring an

Operations Manager

New York, United States

We are looking for an Operations Manager who will oversee the day to day facility and delivery operations. This person will handle the ongoing management of our delivery partners, lead facility expansion, and work with the NYC General Manager to improve operational efficiencies for the business.

Principle Responsibilities:

  • Support facility expansion throughout NYC area
  • Facilitate restaurant repair technician visits
  • Conduct courier support to improve our customer’s delivery experience.
  • Provide courier and trip feedback to improve our delivery partnerships.
  • Work with Culinary Operations team to continuously improve courier hand-off process.
  • Develop commissary production and delivery logistics plans
  • Support emergency response coordination
  • Support General Manager with day to day NYC operations


Required Qualifications:

  • Fast learner and enthusiastic about delivery and logistics operations.
  • Experience working in Excel or other data management software.
  • Detailed oriented with great communication skills; both written and verbal.
  • Excited about the opportunity to work for a seed stage growth.
  • 1+ years working experience in an operating capacity.

Desired Qualifications:

  • Basic understanding of statistics and logistics operations.
  • Experience in project management; including budget and timeline management.
  • Experience working in a high-paced start up environment.
  • Familiarity with NYC business development and permitting