Careem is hiring an

Operations Manager (Lahore)

Lahore, Pakistan

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 31 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

As an Operations Manager at Careem, you will be taking full ownership of every single vehicle in our fleet in Riyadh. Whether that may be designing processes with the fleet team for on-boarding captains, handling quality tickets, managing peak in your city, and, ensuring captain happiness or inspiring the team to achieve what they never thought was achievable. After all, you will be leading a team of 20 plus tigers!


Responsibilities:

  • Accountable for all operational aspects in the city and ensure operational excellence with regards to customer experience, captain loyalty and financial efficiency
  • Be the right hand of the General Manager and drive creation and implement the fleet strategy for your city
  • Build scalable processes and organisation in the city to drive fleet growth according to budget and ensure market leadership
  • Build strong and deep relationships with Captains and other suppliers
  • Build and lead a high performance team of Fleet Managers
  • Achieve ambitious KPIs and targets related to Fleet and Operations
  • Lead and drive the continuous improvement process and share best practices within fleet for the city and drive coordination with the central organisation.