Ritual is hiring an

Operations Manager

New York, United States

About Ritual

Visit http://nyc.ritual.co for more details.

Operations Manager @ Ritual

Operations Managers at Ritual are responsible for ensuring our customers always have a fantastic experience and our merchants are successful on our platform. In this fast-paced role, you’ll be responsible for building and scaling the business. This role touches every facet of operations including: merchant launch, expansion, customer support, merchant support and growth. A rare combination of creative problem solving, incredible interpersonal skills (merchant & customer), attention to detail, and hustle is a requirement for the role.

  • Merchant relations and development: manage the development of merchants to ensure high-quality Ritual experiences network wide
  • Develop and optimize processes and scale new and existing processes. Envision what needs to be built and understand how to build it.
  • Perform analytics: analyze datasets and draw actionable conclusions about how to improve our existing business.
  • Strategy: set aggressive goals and prioritize what the team needs to get done in order to achieve them