Hometeam is hiring an

Operations Specialist

New York, United States

About us

Headquartered in New York and with offices in three states, Hometeam transforms the in-home care and aging experience by providing elderly clients with personalized care planning, expert caregiver matching, custom mobile technology, and proactive care management to improve older adults’ health and well-being while giving their families peace of mind.

What we’re looking for

Hometeam is looking for an Operations Specialist to join our growing NYC South team! As an Ops Specialist, you’ll be responsible for ensuring each client is carefully matched with one of our amazing caregivers. You’ll be creating a relationship that will not only meet each care recipient’s specific clinical needs, but also ensure a positive working environment for our caregivers. Matching a caregiver with an older adult is a critical step in delivering Hometeam’s high quality care, and we are committed to making that first day beautiful.

Additionally, you’ll coordinate crucial local logistics including scheduling nurse assessments, optimizing caregiver schedules, and collaborating with our central sales & recruiting teams make sure every hiring need is met. You’ll work alongside your City Manager to help solve local operational problems, improve process, and maintain stability by rolling up your sleeves every day.

Responsibilities

  • Manage the scheduling function with speed, efficiency, and grace, adjusting processes and decisions based on team needs
  • Optimize schedule utilization for caregivers, maximizing stability and managing costs
  • Partner with the sales & recruiting teams to understand and match supply and demand
  • Tackle special projects for NYC South to improve existing process, create operational efficiencies and drive change on the ground level at Hometeam

Desired qualifications

  • Bachelor’s degree and 1+ years of experience in a people-facing operations, administrative, or other related “problem-solving” role such as logistics or supply chain
  • Strong organization and prioritization skills; demonstrated success juggling several critical items at once while ensuring that nothing falls through the cracks
  • High emotional intelligence and a positive attitude in the face of stressful situations; demonstrated ability to work collaboratively across dynamic teams
  • Self-motivated and able to work independently and proactively, anticipating and solving problems before they arise
  • Clear, accurate, and concise communication style
  • Comfortable using multiple technology platforms at once (Excel, Salesforce, Google Drive, Hometeam’s proprietary software, etc.)
  • A genuine, compassionate desire to serve others and help those in need

Hometeam is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.