Ritual is hiring an

Operations Support Analyst

Toronto, Canada

At Ritual, amazing service is at our core. We're obsessive about wowing our merchant partners and customers via the support we provide them. Our continued growth and success depends directly on our ability to scale and improve upon that amazing service.

In this role, you'll be a major contributor to our operations team: by delivering world-class service, resolving the toughest of issues for our merchant partners, being the voice of Ritual to our customers, and launching merchants at scale. You’ll be an integral part of a young and drive team that is responsible for ensuring Ritual is a reliable and consistent service.

  • Support the day-to-day operations of Ritual by solving merchant and customer problems
  • Identify trends in operational issues and develop creative, long-term solutions and processes
  • Be the voice of Ritual to our customers
  • Work closely with the Business Development & Marketing teams to coordinate merchant launches
  • Drive the onboarding of new merchant partners all the way from menu creation to launch
  • Ensure that our network is operating smoothly by solving technical problems and dealing with live orders
  • Work closely with our engineering and operations teams to streamline processes and assist in intelligently scaling a vibrant business. You’ll have the chance to make a real impact.
  • Some weekend work may be required