Operations Transformation Specialist (Development) at Agoda

Khwaeng Pathum Wan, Thailand

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.

Get To Know Our Team

Partner Development is a brand-new department that focuses on remote account development and direct supply growth. The department was created based on experimentation, industry best practice and long-term strategy. This team is there to reach out to partners proactively to improve the coverage and quality of Agoda’s direct supply at scale through account development and connectivity partnerships.

The Opportunity

The Partner Development Operations team creates and supports processes and systems for direct supply growth through scaled outbound teams and technical platforms. We are analytical, results-driven and believe in leveraging data to inform and design operational processes.

In This Role, You’ll Get To

Develop Solutions: Ideates, develops and communicates innovative and practical solutions to solve business problems or improve efficiency in our department
Project support and ownership: Owning the success of projects to roll out new tools and services to global teams. Build new processes and solve problems.
Data Analysis: Confident in using data and automation orientated tools to identify and solve problems or improve existing processes
Execution: Reliable execution of tasks, meeting service level timeliness and quality.
Data: Use data to generate recommendations, understand the correlation between the numbers and how to both interpret, and use the data in execution.
Master Systems: Master Agoda systems, products and programs, follows set processes and uses associated data to monitor progress toward agreed business goals.
Flexible Support: Work according to the sprint plan, but maintain flexibility for inter-ops team priorities to increase our efficiency

What You’ll Need To Succeed

Minimum 3-5 years’ experience working in operational or development role
Experience in API Integration & Troubleshooting
Bachelor’s Degree or higher
Analytical and proven track record in leveraging data in operations
Intellectual curiosity
Ability to work under pressure in a competitive industry/rapidly changing environment
Excellent communication & presentation skills and strong emotional intelligence
A solid background with SQL and Python

Would Ne Preferred, But Not Required

Understanding of agile working methodology
Computer Science or Engineering background
Exposure to one or more data analysis packages or databases, e.g., Tableau, R, Python for Data
Experience with Kibana
Exposure to API software such as Postman

We Offer

Access to Agoda leading edge supply & data technology
Mentorship + various opportunities for advancement throughout the business

Below are some websites to learn more about Agoda.com:

#bangkok #jakarta #manila #kualalumpur #4 #LI-ZFL

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file in accordance with our privacy policy so that we can consider you for future vacancies. You can always ask to have your details removed from the file by contacting us at [email protected]

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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