Order Management Specialist at Ceribell, Inc

About Ceribell

Ceribell produces the world’s first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes.
We are a rapidly growing venture capital-backed medical technology startup. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.

The Role

Ceribell is currently seeking an Order Management Specialist. We are looking for a highly motivated individual who thrives in a fast-paced work environment. The Order Management Specialist, reporting to the Manager or Order Management, will be playing an important role at Ceribell to ensure that all orders are processed accurately and efficiently.

Responsibilities

Process customer orders in Salesforce and NetSuite in an efficient and timely manner, while maintaining open communication with the Operations and Sales teams to allow efficient and accurate fulfillment

Prepare and deliver invoices to customers

Review order paperwork for completeness and accuracy

Maintain an open line of communication with customers and the Sales team to provide updates on order status and other information

Ensure customer records and sales order data are maintained with accuracy and integrity within Salesforce and NetSuite

Proactively communicate issues back to management and follow order management processes

Requirements/Qualifications

Prefer bachelor’s degree from an accredited college

Prefer experience with order entry in Salesforce and NetSuite

Prefer experience in Order Management, Customer Service

Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing to deadlines

Able to anticipate change and react efficiently, comfortable with ambiguity

Extreme attention to detail

Excels under pressure, maintaining a calm demeanor

Superior verbal and written communication skills

In addition to your base compensation, Ceribell offers the following:

Annual Bonus Opportunity + Ceribell Equity
100% Employer paid Health Benefits for the Employee
50% - 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)
Life & Long-term disability insurance paid 100% by Ceribell
Monthly cell phone stipend
Flexible paid time off
11 Paid Holidays
Excellent parental leave policy
Fantastic culture with tremendous career advancement opportunities
Joining a mission-minded organization!

Compensation Range

$80,000—$96,000 USD

Order Management Specialist

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