Order Management Specialist

About the Team

OpenAI Finance ensures the organization is set up for success in pursuit of its mission. This role is an exciting position that demands excellence in execution, attention to detail, and a proven track record of delighting customers through exemplary customer service. 

About the Role

As an Order Management Specialist at OpenAI, you'll play a critical role in ensuring our Enterprise customers are billed accurately and on time.  You will partner closely with our Deal Desk, Go-to-Market, and StratFin teams to execute our most complex deals, troubleshoot potential billing issues, drive process efficiency, and build for scale.

This role will work closely with Go-to-Market, Legal, Engineering, and Product teams.  You will be a key player in driving the success of the organization by building and sustaining world-class revenue systems and operations.

This role is based in our San Francisco HQ or remotely. We offer relocation assistance to new employees. 

In this role, you will: 

• Manage our billing system configurations to ensure that our Enterprise customers are invoiced accurately and on time.
• Partner closely with Deal Desk, StratFin, and Revenue teams to manage opportunities, including those that require extra care due to complicated terms.
• Monitor outstanding invoices on a regular basis and initiate collections process as necessary.
• Deliver outstanding customer service, troubleshoot and resolve issues for both customers and internal Go-To-Market and Support teams.
• Function as the go-to resource for the Go-to-Market team in regard to opportunity bookings and billing inquiries, providing expert knowledge on all aspects of enterprise billing.
• Establish and execute the vision for the Revenue Operations function, fostering a culture of collaboration, data-driven and scalable processes to support growth.
• Maintain the highest level of confidentiality for all customer records.

We’re looking for a blend of:

• 2+ years of experience in the Enterprise SaaS/B2B industry, specifically with order management, finance operations, deal desks, sales operations, or pricing
• Basic understanding of software revenue recognition principles according to ASC 606
• Experience navigating complex customer procurement processes
• Strong problem-solving and organizational skills
• Effective oral and written communication skills, especially working directly with customers
• Intermediate or higher proficiency with Microsoft Excel, as well as GSuite, Slack, and Adobe Acrobat
• Experience with Stripe, Salesforce, Intercom, and NetSuite is a bonus.

The annual salary range for this role is $132,000 - $165,000. Our total compensation also includes generous equity in OpenAI and benefits.

Benefits and Perks

• Medical, dental, and vision insurance for you and your family
• Mental health and wellness support
• 401(k) plan with 4% matching
• Unlimited time off and 18+ company holidays per year
• Paid parental leave (20 weeks) and family-planning support
• Annual learning & development stipend ($1,500 per year)

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. 

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

About OpenAI
 
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 
 
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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