Pivotal Software is hiring a

PaaS Technical Support Engineer

Dallas, United States

At Pivotal we see and create what’s possible. Drawing on our heritage in Big Data, open source, and application development, Pivotal is building a new class of applications - leveraging big and fast data - and doing all of this with the power and flexibility of cloud independence.


A new company with backing from EMC, VMware and GE, Pivotal unites strategic technologies, people, and programs to meet the demands of this next technology wave.


Pivotal Global Support Services (GSS) is a dynamic and agile organization within Pivotal. We provide commercial support to our Data, PaaS product offerings to IT and developer communities in Fortune 1000 companies.  


We are looking for candidates with hands on development operations experience; deep understanding and experience in virtualization and system level administration. As Pivotal continues to vigorously build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history and vast opportunities to grow and learn about the PaaS paradigm.


Your job:

  • Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around our PaaS platform
  • Take ownership, manage and maintain up-to-date status on all supported requests
  • Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
  • Report and submit product defects in the bug tracking system
  • Create and peer review new knowledgebase articles
  • Flexible and adaptive to change
  • Must be a team player

Your skill-set:

  • Over 7 years of industry experience
  • Good written and verbal communication skills
  • Strong analytical, troubleshooting, and problem solving skills
  • Strong professional demeanor with customers a must
  • Strong knowledge in Linux, network administration is required
  • Familiar with Ruby, Rails, GO and/or Java is preferred
  • Familiar with AWS, OpenStack, vSphere, or other IaaS infrastructure is a plus
  • Industry hands on development experience is a bonus


If you are passionate about solving problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Pivotal.


This is a very exciting time to join Pivotal. We offer competitive benefits (health care, pension ) and compensation (including equity in a high growth market), and many extras that create a rewarding work experience.