About the company:
Boxed is the easiest and modern way to shop for bulk goods. As a mobile-first company, customers can shop directly from Boxed’s app on their iOS or Android mobile device, or online at www.Boxed.com. With Boxed, customers can have their household, personal care, and pantry favorites delivered conveniently to their home or office.
Boxed is looking for a Part-Time Customer Service Representative to help our all-star team answer our loyal customers. You will help us maintain our quick turn around time for customer questions and comments with our west coast customers as their day is winding down and our east coast customers that are having trouble counting sheep.
The role is unscripted allowing you the flexibility necessary to successfully resolve all customer issues without canned response requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. You will contribute a positive, energetic and organized approach to the role within this highly functioning team.
You will focus on:
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