ApplyBoard is hiring a

Partner Client Manager - US

Austin, United States
Full-Time
We’re building a movement - an education revolution.

We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. 

ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.

The Role
The Partner Client Manager (PCM) is a pivotal role at the intersection between a Partner School Admission team and ApplyBoard’s Customer Experience and Sales teams.  The PCM is accountable for ensuring positive communications of Partner School procedures, requirements, and needs with internal stakeholders.  This position acts as a central point of contact for our Partner Schools and internal departments to resolve escalations, troubleshoot new processes, and support innovative strategies to ensure admissions success. This candidate will also be required to ensure that applications are flowing smoothly through the various process, identify any issues, and facilitate resolutions and improvements.  This role will require strong communication, partner management, problem solving, project coordination, and process analytics skills.  A passion for excellence and a strong sense of accountability and initiative is a must.

What you'll be doing:

  • Act as a single point of contact for schools on admissions related subjects
  • Manage an escalation process
  • Improve student support metrics such as conversion rates
  • Monitor and report on KPIs and help develop new KPIs and forecasts
  • Perform thorough school research prior school meetings
  • Maintain positive relationships and communications with Partner Schools through regular touch points
  • Prepare and share reports with schools to inform them about current metrics and trends
  • Assist in documenting procedures

What you bring to the table:

  • Must have at least 2 years of experience in a customer (internal or external) oriented role 
  • Must have at least 1 year of student recruitment or school admissions experience
  • Account management skills
  • Excellent Google and Office Suite proficiency, especially in presentations
  • Superb written and verbal communications skills
  • Incredible attention to detail
  • Passion for excellence
  • Excellent facilitation skills
  • Comfortable interacting with various levels internally and externally
  • Ability to anticipate needs and action appropriately
  • Excellent planning skills
  • Customer centric orientation
  • Positive, can-do, hard-working, fun attitude
  • Accountable
  • Verbal & Written Communication
  • Student/Customer Orientation
  • Problem solving/Good Judgement
  • Teamwork and Collaboration
  • Self-directed

Life at ApplyBoard:
By joining our team, you have the opportunity to be part of one of the fastest-growing technology companies, not only in Canada but the world. With that, you will have many opportunities for professional growth and advancement. Work alongside a globally diverse team of more than 1,000 team members from 25+ countries, representing 30+ nationalities, and speaking 50+ languages.
Make a difference in the lives of thousands of students as they explore educational opportunities.

About ApplyBoard:
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 200,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020. ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry. 

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

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