Agoda is hiring a

Partner Connectivity Specialist

Bangkok, Thailand

Role overview:

A Partner Connectivity Specialist works within the Partner Marketing department which manages a rapidly growing number of enterprise partners and online affiliates. This role acts as the primary owner of the XML solution from business aspect, ensuring business continuity through quick resolution of disruptions, error escalations, and capacity planning. The candidate will be required to have an excellent XML infrastructure and troubleshooting knowledge, along with the ability to suggest improvement to the XML API functionalities.

 

Responsibilities:

 

Service Support

  • Act as the primary owner of the XML solution from business aspect, establish a scalable Incident Management process, ensuring business continuity through quick resolution of disruptions and error escalations
  • Monitor and improve XML performance: resolve any foreseen issues with help from Agoda technology teams, evaluate impact on partner business and make recommendations on improvements and solutions
  • Manage incoming requests of XML and related IT product supports as 2nd level escalationService Delivery
  •  
  • Produce regular reports and identify XML capacity trend and present, recommendations for tactical and strategic capacity expansion to Infrastructure Owners
  • Utilize the toolset of capacity management and analysis tools, work with Engineering teams and Architects to define performance metrics, modeling techniques, and analysis methods.
  • Act as the XML and infrastructure expert within the Partner Marketing department, providing technical consultation and actionable analysis of platform performance
  • Manage the roll-out of XML and related IT product releases/documentations to partners

 

Qualifications:

  • Excellent English communication and inter-personal skills
  • At least 3+ years of experience in a technical support/analyst or IT service management role
  • Must possess a pragmatic approach to problem-solving, strong analytical on complex data sets, and troubleshooting skills for complex technology infrastructure
  • Experience in analyzing server load and XML server performance
  • Ability to develop test scenarios, perform functional and regression testing, and document results
  • Clear articulation of Business and Functional requirements through technical documentation, architectural diagrams and users’ requirement document
  • Hands-on experience in XML, VB/Excel data analysis, and HTML/CSS
  • Good knowledge in C#, ASP.Net, command line, and SQL is a plus
  • Bachelor’s Degree or higher in E-commerce, Information Technology, or IT-related fields

 

Personal characteristics:

  • Team player mentality
  • Professional "get it done" attitude and work ethic; moves fast
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Is creative and innovative
    • Must possess a pragmatic approach to problem-solving, strong analytical on complex data sets, and troubleshooting skills for complex technology infrastructure
    • Experience in analyzing server load and XML server performance
    • Ability to develop test scenarios, perform functional and regression testing, and document results
    • Clear articulation of Business and Functional requirements through technical documentation, architectural diagrams and users’ requirement document
    • Hands-on experience in XML, VB/Excel data analysis, and HTML/CSS
    • Good knowledge in C#, ASP.Net, command line, and SQL is a plus
    • Bachelor’s Degree or higher in E-commerce, Information Technology, or IT-related fields

     

    Personal characteristics:

    • Team player mentality
    • Professional "get it done" attitude and work ethic; moves fast
    • Energetic and driven personality
    • Adapts well to and is energized by change
    • Is creative and innovative
    • Demonstrated ability to work autonomously, and manage a wide variety of projects simultaneously
    • Excellent communicator who expresses facts and ideas in a clear, convincing and organized manner