About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the position:

A Partner Delivery Manager (PDM) is assigned to each Netskope partner in the Netskope Service Delivery Program. The PDM’s focus is to enable and support partners in their delivery of Activation, Adoption and Operationalization services for Netskope products. PDM does not replace Support Team or Channel Team for owning the relationship or providing pre-sales or POC work.

Responsibilities include:

Manage partner Slack channel
Provide best practice guidance
Weekly cadence call to discuss customers’ health and Support ticket walk-through
Keep partner team current on new features
Provide details to partner on any customer support issues
Value Realization Plan updates for end-customer tracking
Feature requests
Coaching individual engineers for services work
Collaborate on get well plans and at risk customer renewals
Solution design guidance
Ongoing training for new product and feature releases

Job Requirements:

5+ years of experience as a Partner Success Manager/Professional Services
Consultant/Technical Delivery Manager with a proven track record and demonstrable
skills at presenting technical information at the business executive level or at the
architect level
Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
Demonstrable experience with systems installation, configuration and administration
UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
MDM, Cloud APIs, Strong Networking concepts
Experience with working with a Fortune 500 companies
Prior experience in early-stage startups
Scripting Language (Perl/Python)
HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
Data encryption Technologies
SIEM, Load Balancing Technologies
Network Architecture Experience

Education:

Minimum of 5 years working in a Partner Role, preferably in SAAS and in similar
capacity.
Experience designing Partner Programs and Community and understanding of best
practices.
Experience leading complex operational and strategic initiatives
Excellent problem solver via collaboration and running sessions to come up with new,
innovative ideas.
Strong interpersonal, collaboration and presentation skills, including presentation
creation
Ability to evolve existing processes and execute on new strategies
Demonstrated experience navigating cross functionally across organization.
Highly organized, detail and task oriented
Must be able to prioritize and multi-task with special attention to detail and follow-up.
A high degree of honesty, integrity and sound judgment
Willingness to listen, learn and incorporate others ideas into all aspects of job.
Thrive in high growth, ambiguous environments
Comfortable with travel up to 50%
BA/BS degree, MBA or Masters degree from a top university a plus
Bachelor's degree (BSCS or equivalent)

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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