Artsy is hiring a

Partner Success Associate

New York, United States

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, with more than 1,000,000 works by 100,000 artists from 4,000 of the world’s leading galleries, auction houses, art fairs, and institutions across 190 countries.


 

Artsy seeks a sales and account management professional to manage and upsell a portfolio of galleries across North and South America. 

The Partner Success Associate reports to our “Small-Medium Business” (SMB) team, who directly manages Artsy’s small and mid sized gallery partners. As a Partner Success Associate, you will help our SMB team increase Artsy’s net Monthly Recurring Revenue by managing, educating and upselling our gallery partners, contribute to a dynamic marketplace, and facilitate global artwork sales. 

As a Partner Success Associate you have some experience in sales, are target driven, and have a strong attention to detail. You enjoy building relationships, thinking on your feet, and juggling multiple channels of communication with a variety of clients.  

Key Responsibilities: 

  • Maintain active relationships with Artsy's SMB gallery partners, directly managing a portfolio of ~170+ gallery partners
  • Meet and exceed revenue retention and upsell goals
  • Identify opportunities to upsell partners to contribute to Artsy’s +20% YoY revenue growth target
  • Maintain a full pipeline of opportunities and support high velocity through the sales funnel using Artsy’s core sales operating systems (Salesforce, Outreach,Artsy’s internal Admin system).
  • Navigate complex situations through persuasive sales and negotiation skills
  • Provide strategic support for managing galleries’ online profiles and inventory on Artsy
  • Contribute to developing and executing regional strategies in collaboration with the SMB new business team 

Candidate Qualifications: 

  • 1+ years of work experience in a sales role—specifically in B2B sales and/or account management, with a proven track record in client retention, upsells, and/or customer acquisition. 
  • Extremely self motivated and solutions-oriented with a drive to succeed and can work independently. 
  • Metrics-driven and results-oriented  
  • Demonstrates excellent verbal and written communications skills, and has practiced this in a customer or client facing role
  • Ability to remain calm under pressure – can excel under time-sensitive deadlines and think strategically to problem solve when necessary, maintains a positive outlook in difficult situations, demonstrates emotional resilience

Preferred, not required:

  • Proficiency in sales engagement platforms e.g. Salesforce and Outreach
  • Professional fluency in Spanish preferred

 


Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. 

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.