Andela extends engineering teams with world-class software developers. We recruit the most talented developers on the African continent, shape them into technical leaders, and place them as full-time distributed team members with companies that range from Microsoft and IBM to dozens of high-growth startups. Backed by Chan Zuckerberg Initiative, Google Ventures and Spark Capital, Andela is building the next generation of global technology leaders. Learn more about us at www.andela.com.
About the Role:
Partner Success Manager Role Overview:
We are seeking a passionate Partner Success Manager who will be responsible for owning relationships within our client base post-sale. Within their book of business, the Partner Success Manager will be accountable for client retention, engagement, natural growth, and optimization. You will be the face of Andela to our clients and work diligently to meet their core business needs through successful placement of our world-class developers. You are able to seamlessly support clients and ensure their positive experience using strong data-driven approaches and proven problem-solving skills. Within this role you will need to be proficient in managing various external and internal stakeholders.
Part relationship manager, project manager, consultant, and coach, Partner Success Managers are continually focused on maintaining a positive client experience and helping our clients effectively scale distributed engineering teams.
Individuals in this role earn trust and build frustration-free experiences through a seamless client onboarding experience, creative problem-solving, and ongoing client education. A key aspect of this role will be to help the client realize the full value of their investment leading to a direct, positive impact on growing their teams and renewing with Andela. You are passionate about innovative business models and products, have an understanding of how start-up companies work (and want to learn more!). Your strong attention to detail sets you apart from your peers. You never miss a deadline, and are able to synthesize large amounts of complex information in a way that is well received and understood by others.
The ideal candidate for this role thrives in a rapidly changing, complex work environment and you have a proven track record in managing long-lasting client relationships. This role reports into the Manager, Partner Success.
In this job, you will:
What makes you a great fit for this role: