Clickatell Payd is hiring a

Partnership Manager (Technology & Alliances Manager)

Toronto, Canada

Are you excited to work for a tech company on the front lines of innovation for some of the biggest brands in the world? Do you thrive in environments where challenging the status quo is the daily norm? If you’re an A-player with energy, initiative, and focus on delivering top results, or as we refer to our colleagues at Clickatell – a Champion – then read on.

At Clickatell, we’re upending the way companies connect, engage, and transact with their customers in chat. Chat is something you do every day with your friends, but it’s also a simple technology that we’ve helped our customers to use to accomplish pretty amazing things. Clickatell helps businesses power customer support, customer engagement, and payments all through chat apps like WhatsApp and Facebook Messenger.

Our customers are some of the most admired and recognizable companies in the world and our communications technology is used to reach more than 15,000 global brands every year. Our jobs offer you a chance to grow your career and work with global teams on technology that is quite simply changing the world.

We could tell you about our great coffee, cool digs, super flexible work-life integration, and amazing benefits, but these won’t convince you to come work with us. If you want to test yourself, work on meaningful projects in a fast-paced environment, and be where every day presents new possibilities, come join one of the greatest global tech companies. We want you!

This year marks our 20th anniversary – an achievement that’s about great vision and execution, but much more. We’ve grown by combining curious minds and quick smiles with a collaborative company culture where we never quit or settle, and always strive to create solutions that will change the world. It’s a big proposition, but it’s a mission our team takes on every day in an environment that provides you with the freedom to create and innovate, while having fun at the same time. We’re a fanatically friendly group that listens and puts each other first to accomplish great things together for our customers, our communities, and Clickatell

Partnership Manager (Technology & Alliances Manager) Purpose:

Clickatell is looking for Partnership Manager (Technology & Alliances Manager) will focus his/her/their efforts around pulling through a pipeline of technology partnerships that can drive incremental revenue, enhance Clickatell products offering or reach into new segments and markets. The Partnership Manager (Technology & Alliances Manager) will be responsible for day-to-day business management and relationships with some of these key partners to drive mutually beneficial sales, marketing and product beta opportunities. This role will also work with key Channel business relationships with Big Tech organizations that are critical partners to Clickatell’s journey towards enabling Chat Commerce for its end consumer Brands. This involves coordinating with cross-functional teams from product, sales, pre-sales and development teams to deliver on customer needs, meeting sales targets and ensuring our roadmap is enabled. Finally, this role will be involved in the build-out of product, business, technical and marketing requirements to expand partnerships reach and traction within the regions and segments that it operates.

The Role of our Champion:

  • Create and execute on a partnerships strategy that aligns to product, organizational and market needs.
  • Build a focussed funnel of partnerships that can either drive revenue, enter new markets/segments or enhance our product stack.
  • Develop a Channel growth plan to drives sales within named and small business accounts
  • Gather business, technical and operational requirements for Clickatell’s chat marketplace
  • Champion Clickatell’s share of Market Development funding with key Channel partners to deliver more for less
  • Research, identify, create and present business cases that can drive revenue through solution development given its product market fit for prospective partnerships
  • Identify revenue opportunities supporting Clickatell’s Chat Commerce goals supporting customer engagement/experience, shopping or downstream payment processing and settlement
  • Act as a key enabler for Commercial agreements which includes working across teams in legal, compliance, products, development and sales
  • Facilitate early access to beta programs with Channel Partners allowing Clickatell to deliver first to market solutions and innovative use cases in Chat Commerce


The Capabilities of our Champion:

  • Curious by nature and on an endless learning journey
  • Self-driven starter that is nimble, flexible and adaptable to change
  • Product-oriented mind-set that understands the rigor and process needed to bring great offerings to market
  • Excellent negotiation skills
  • Natural presence supported by strong written, verbal and communications skills
  • Comfortable with working across geos and distributed teams
  • Proven relationships skills supported by industry knowledge in key verticals like financial services, telecom, retail and healthcare

Our Champion's journey thus far:

  • Bachelor’s degree or equivalent
  • 7+ years of experience working with product management, business development
  • Experience managing relationships both internally and externally
  • Industry knowledge in technology, financial services, payments and telecom
  • Demonstrated track record of bringing new services or products to market


Why you will love being here:

  • Competitive salary
  • Health care benefit
  • Quarterly performance incentives
  • Communication allowances
  • Half day off on your birthday
  • 5 Personal Days

Clickatell is an equal opportunity employer and all suitable applicants will be considered for employment. Preference will however be given to candidates who will enhance the diversity of the team and support the achievement of employment equity.

To all Recruitment Agencies, we thank you for your willingness to assist us with this vacancy. As a company we have our own Technical Talent Specialists that has deep knowledge of what our company values in every employee and therefore are able to headhunt themselves. Furthermore we do not accept unsolicited CV’s, terms & conditions associated with the use of such CVs will be considered null and void.