Capital on Tap is hiring a

Payments Associate

London, United Kingdom

Capital on Tap believes that the future is all about the impact that small businesses can have in the world. As such we are on a mission to help them thrive – cash flow shouldn’t be a barrier to success.

Since launching our business credit card and business loans in 2017 we have been taking off like a rocket! We are one of the fastest growing companies in the UK (Sunday Times Fast Track 100 in 2017, 2018 and 2019) and we've continued to show stable profitability throughout Covid-19. We anticipate that both our profitability and growth will continue, and if anything accelerate!

This puts us in a strong position to help even more small businesses! Our passion for collaborating and helping small businesses thrive has only increased as a result of the current crisis. This means the work from here on out is only going to get even more interesting and we are looking for a diverse and talented team to join us on our journey moving forward.

Our people (and our office dogs) really are the best thing about working at Capital on Tap. We have built a dynamic, fun and vibrant culture where your opportunities for growth are as big as your ambitions.

The Role

We are looking for a Payment Associate to join our Payments team. In this role, you will be responsible for supporting the operational running of our credit card program and payment channels, ensuring that our product always works as intended. You will also work closely with other teams and external partners to drive new initiatives and product improvements in order to provide the best business credit card to our customers.

What you'll be doing

  • Be the point of escalation for all front line teams for customer payment related issues
  • Provide Customer Operations ongoing support and training to improve internal knowledge of the card and payment services
  • Engaging with internal teams and external vendors to drive product improvements and optimising processes  to ensure we provide the best business credit card
  • Investigate and take responsibility for the resolution of customer payment issues
  • Monitoring and analysing payment performance data, such as acceptance rates
  • Supporting international teams to set up and manage our payments card programme
  • Relationship management of payment vendors

What we're looking for

  • Comfortable with data and SQL
  • Previous experience of relevant payment schemes is preferred (e.g. Visa card scheme, BACS, SEPA etc)
  • Excellent stakeholder and vendor management skills
  • Hardworking, results-driven individual with a bias for action
  • Knack for identifying problems and driving solutions

What you get in return

In addition to a great environment in a buzzing Shoreditch location we also offer:

  • Excellent progression and opportunity to grow and develop – we give every employee £1,000 a year to grow their skills outside the company
  • Private healthcare (including a great mental health care offering)
  • 28 days paid holiday
  • Travel card loan and/or cycle to work scheme
  • Generous anniversary rewards - including a 4 week paid sabbatical when you reach 4 years 
  • Fun company socials and activities

Diversity and Inclusion

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.