The Neami Group is hiring a

Peer Support Worker - Phone Coach - Hear2 Talk

Hurstville, Australia

“Our vision is full citizenship for all people living with mental health challenges in Australia

About the Role

  • 1 X Part Time, Permanent Position
  • Classification: Consumer Service Delivery Level 2 with a salary range of $67,332 - $72,203 per annum pro rata + Superannuation
  • Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
  • Location: Hurstville

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

We have been providing mental health support for over 30 years. We were founded on an alliance between professionals, individuals and their families. Collaborative recovery remains at the heart of who we are today.

About your new role

Peer Phone Coaches are people who have a lived experience of mental illness who occupy meaningful roles within the mental health sector and are very strong role models to callers. As a Peer offering Phone Coaching you will be responsible in providing support for workers across NSW who are experiencing challenging emotions in the workplace that may be impacting them and their wellbeing. You will use your lived experience to support and coach a person through the call, identifying appropriate information and referral pathways, and if required, support someone to directly link into a crisis service.

What will Neami offer in return?

  • Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
  • Professional development through regular Practice Development sessions and coaching with your supervisor
  • Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
  • Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
  • Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role?

  • Lived experience of your own mental illness and a rich understanding of your own processes of recovery
  • Certificate IV in Mental Health Peer Work, or two years’ experience working as a Peer Worker and willingness to undertake Mental Health Peer Work qualification
  • Excellent computer literacy, phone, and written communication skills
  • A willingness to purposefully use your own story to help others further their own understanding of mental wellbeing
  • Ability to foster and maintain respectful, professional relationships with callers, staff and organisations
  • Experience of the public or private mental health system

What the role requires:

  • National Criminal History Check (Police check) – disclosable outcomes considered
  • Current Working with Children Check required before commencement of work
  • Current Drivers licence
  • Australian Working Rights
  • As part of Neami’s condition of employment you will need to provide appropriate evidence of being fully vaccinated against COVID-19 (having received three doses) to Neami National.

How to apply:

The terms and conditions of the role are listed in the position description.

If you have any further questions not addressed in the advertising words or position description, please contact:

Simon Acaster, Service Manager –

Applications Close: 9 June 2023

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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