Kyosk Digital Services is hiring a

People Business Partner, Tech

Nairobi, Kenya

Position: People Business Partner, Tech

Operationally Reports to: CPTO

Functionally  Reports to: Global Head of People


Role Profile: 

We are building our internal People team to focus intentionally on continuously improving the engagement, development, and retention of people at Kyosk. We are focused on aligning the people strategy to the overall business strategy  and objectives to ensure we build programs, support and services for the business and individuals achieving their goals.

People Business Partners are the connective tissue between our centers of excellence on the core People team and the business. The role is critical to ensuring we are not building in a silo but rather building  with a purpose we can articulate back to the business and see the future of work at Kyosk, then help to build a plan to get there.

We are looking for an experienced individual  who has successfully operated as a People Manager or People Business Partner, leading significant change initiatives, internal communication strategies, performance management, team member relations, and connecting business strategy  to people team programs and operations. Strong business acumen and business interest, ability to take raw data and build stories and analysis for the business are critical for the role. Individuals comfortable working in ambiguity, mentoring and coaching junior people team members and educating the business on how to leverage and expect will be vital.


Key Responsibilities:

  • Advise and influence the leadership and senior executives in the Tech team through relationship building, delivering impact, and leveraging your experience, as well as the core people team, to solve critical business problems and complex challenges.

  • Partnering with other People Business Partners to bring learnings, feedback and solutions to implement positive change across the business unit..

  • Leveraging your deep subject matter expertise in the people domain to proactively work in the business to ensure we are seeing the future of work at Kyosk and building programs to engage, retain and develop our people throughout their careers with us while also ensuring we are developing people for the future jobs of tomorrow at Kyosk.

  • Coaching and developing our Tech team leaders and managers in change management, building high performance teams, understanding and improving engagement, best practices in communication, and navigating difficult team member relations and terminations.

  • Partnering across  people development, total rewards, talent acquisition and the business to ensure we are setting people up for success through a deep understanding and mapping of our team member journeys.

  • Leading through strategic workforce planning while balancing international organizational design with hyper growth headcount plans and constant change. Designing the future of our organization in partnership with the business and mapping the current to future state will be critical to partnerships with total rewards, talent acquisition, and financial planning and analysis.

  • Effectively managing change across the business is guaranteed to be almost constant through communication, advocacy, collaboration, and planning. Thoughtful and intentional approaches to change management involve and educate the business as we build a stronger muscle for managing change.

  • Advising total rewards and compensation design by partnering directly with our compensation & benefits and talent acquisition team to understand our philosophy, strategies and data that will drive culture, engagement, understanding, ensuring we maintain internal pay parity and transparency.

  • Deploying, implementing and maintaining initiatives such as performance, compensation, development, and other initiatives into the business unit successfully through leveraging change champions, gaining leadership buy-in and understanding, and internal communication plans.

  • Getting your hands dirty with everything from the foundational building of our system and processes to mapping the experiences to data entry and operations improvements while balancing strategic planning and execution within the business.

  • Project managing complex and scaling programs is the critical connector between the business unit and the People team.


Minimum Qualifications & Desired Skills:

  • A Bachelor’s Degree in Human Resource or related field.

  • An MBA in HR, management, business or experience in management consulting or similar will be an added advantage.

  • Relevant Post-Graduate and/or Professional Body Qualifications;

  • 10 years inter-functional experience in Human Resource / People Management with at least 5 years in senior management.

  • Experience in FMCG or retail is preferred. Direct experience working closely with and supporting engineering, product and data client groups include teams and leaders across Tech teams.

  • Demonstrated success in Human Resource Management Information Systems deployment.

  • Excitement for and deep expertise in change management and internal communication strategies as wella s high comfort levels in every changing environment.

  • Proven ability to articulate the company’s vision and rally the team to achievement.

  • Deep experience and understanding of Human Nature and Talent Management in Culture Deployment.

  • Demonstrated Coaching and Mentoring successes.

  • A calm and insightful disposition in VUCA and high-pressure environments.


Competencies & Key Skills:

  • Strategic Leadership;

  • Vision Articulation; 

  • Entrepreneurial Thinking;

  • Stakeholder Management;

  • Attention to Detail;

  • Learning Agility;

  • Culture Leader; 

  • Project and time management;

  • Budget management;

  • Tech Savvy.


About the Company:


Export Trading Group is the largest agricultural-commodity supply chain company in East and Southern Africa. The Company originates (buys) crops at farm gate “up country” in over 25 African countries, aggregates and processes them in a network of proprietary facilities and exports them internationally. Using this infrastructure in reverse, the Company imports fertilizer and rice, breaks bulk and processes them, and distributes them to smallholders.

ETG Digital Platforms (Kyosk) is building the future of the retail of everyday essentials and access to financial services in Africa, starting from Kenya.

Kyosk Digital Services limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform – Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

If you want to become a business leader in the emerging digital technology space and join a rapidly growing company of passionate and determined individuals with a singular will to win, Kyosk Digital is the organization for you.

This job is no longer available

Enter your email address below to get notified whenever we find a similar job post.

Unsubscribe at any time.