DoorDash is hiring a

People Services Support Analyst

Tempe, United States

About the Team

The People Services Support Analyst is part of the People Operations team and will own processes and transactions associated with the employee lifecycle and work in systems that support transactions, such as Workday and Jira as well as other ancillary systems in a thoughtful and efficient way. The role of the People Operations Team > People Services Team is to guarantee a seamless employee lifecycle experience (onboarding, employee changes, off-boarding), with a focus on process optimization, compliance, and efficiency. You will report to the People Operations Lead and is based in Phoenix, AZ.

About the Role

Customer obsession is essential. You will engage employees to provide exceptional customer service by following the guidelines and strategies of the People Services team. Your daily responsibilities will include:

  • Resolve employee cases, and escalating complex cases to the appropriate partner.
  • Be a Workday expert and problem solver to better serve our employee cases and quickly resolve issues.
  • Maintain daily logistics and tracking trends to address process gaps and strategies.
  • Provide feedback and updates for internal process documents to further enhance the training materials for all team members.

You're excited about this opportunity because you will…

  • Contribute to the delivery of DoorDash's employee lifecycle from beginning to end and everything in between.
  • Contribute to HR operational excellence by identifying and recommending alternative methods to improve processes.
  • Ensure data integrity by understanding and identifying opportunities to improve the back-end data structure by working closely with the People Ops team.
  • Ensure data accuracy, consistency, and integrity through audit.
  • Help build data governance with a single source of truth requirements documentation.
  • Work fearlessly in uncovering underlying issues or business problems and turn those issues into solutions within the HRIS.
  • Contribute to the documentation of People Ops process, and establish a routine maintenance schedule for content updates.
  • Collaborate within the People Ops team to create efficient processes and reduce manual transactions.
  • Be an instrumental partner to our DoorDash Communities, providing support and inclusion.

We're excited about you because…

  • You're able to perform root cause analysis on more complex processes and services
  • You have knowledge of HR process and best practices
  • You're strategic and able to build your ideas or others.
  • You're proactive and identify opportunities to enhance the employee experience.
  • You're passionate about coordination, and DoorDash.
  • You're able to work on issues and improve programs
  • You have excellent written and verbal communication skills
  • You have exceptional attention to detail
  • You are customer-service oriented

Qualifications

  • Bachelor's degree or higher (or equivalent experience)
  • 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role.
  • Experience with Workday, Jira, GSuite.
  • Experience building a vision, translating it into manageable strategy, and help guide cross-functional team involvement against the plan.
  • Experience using data and analytics to develop insights, promote decisions, and measure the impact.
  • Stellar project management skills and discipline to organize and prioritize.
  • Transform and inspire during times of change in a fast-paced environment.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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