Instacart is hiring a

People Technology Analyst

San Francisco, United States



We are currently seeking a People Technology Analyst to join the People Technology team at Instacart. In this role, you will work a variety of key partners to improve the functionality of our systems and support projects and improvements related to Workday and Greenhouse.


  • Support Tier 2 and 3 level Tickets that come through the People operations queue
  • Work with the Senior Analysts on the team to support projects and enhancements related to Workday and Greenhouse
  • Support and train the People Operations team on system related issues that come through our ticketing system
  • Work with the Workday support consultants and support project management
  • Provide ongoing Workday support to HR team, including maintenance and enhancement of existing modules, building & testing of new features, mass loading data
  • Support the team on efficient management of third party service providers that service our People systems
  • Provide top notch customer service to employees and managers across the organization
  • Build and share custom reports on business insights and act as a support contact for all People system requests
  • Provide learning materials for employees and managers on self-service components of Workday
  • Build effective relationships with all internal stakeholders, including Engineering, Finance and Legal


We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:

  • Bachelor’s in Business, Human Resources or equivalent work experience
  • 2+ years’ experience in a Human Resources role
  • Proven HR functional knowledge: Employee Life cycle, Talent Acquisition, Talent, Benefits
  • Change Management, Training and/or communication experience
  • Ability to work and support with cross-functional projects
  • Ability to communicate effectively within the organization
  • Experience with project management
  • Working knowledge of HR and Recruiting systems