Because you belong at Twilio
The Who, What, Where and Why
Personalised Support Engineers (PSE) are the voice of Twilio to our customers and we count on you to interact in a friendly and professional way. You will work with customer and partner developers, architects and engineers to prevent potentially very costly and far-reaching consequences!
This position reports to the Manager, Personalised Support, and will be based in Bengaluru, India.
Twilio is looking for a Senior Engineer to join the global Personalized Support Team. In addition, focus on providing friendly, professional customer service, while problem solving and demonstrating a high proficiency in presenting sophisticated technical issues to both technical and non-technical audiences via phone or email mediums.
As a PSE you will help customers understand the finer points of Twilio capabilities and influence them to implement best practices.
This position can be based out of our Outer Ring Road in Bangalore. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most fast paced applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.