Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience, and technology that enables customized outcomes for doctors, hospitals, insurers, and manufacturers. Our team makes the same promise to each other as the one we’ve made to our customers, doctors, and partners: everybody needs some looking after sometimes. Capsule has raised over $250 million from the best consumer internet and healthcare investors in the world.
Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are energized to accomplish ambitious goals and push themselves and those around them to be better. We work hard to teach and share our successes to help others be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and have a lot of fun pursuing them — if that excites you, we would love to have you join us.
About the role:
Capsule is expanding into new markets and seeking a Pharmacist in Charge to help us build our pharmacy and a team in cities nationwide. The PIC will drive the commercial success and the establishment of the Capsule brand in each market by owning and executing on the pharmacy operations people strategy of the local business. As both a highly entrepreneurial and highly operational role the PIC will require comfort in managing teams, working cross-functionally, and own the ongoing operations of a significant expansion market. This is an opportunity to help build our pharmacy and team from the ground up.
What You'll Do:
Drive sustainable growth for Capsule in your market with a focus on hiring, training, and ongoing pharmacy operations
Advise on market specific regulations, both for launch and on an ongoing basis
Manage day to day internal and external pharmacy operations in your market
Hire, onboard, and train new pharmacists and pharmacy technicians
Partner with Capsule’s sales, marketing and expansion teams to develop and grow our business
Collaborate with central pharmacy operations to maintain a consistent customer experience
Work well in a team environment to fulfill prescription orders: processing, filling, managing pharmacy technicians, inventory management and ordering, customer inquiries, managing insurance company and doctor office relationships
Communicate effectively with doctors offices, pharmacies, and insurers to fulfill prescription orders
Partner with other pharmacists and pharmacy technicians to create a seamless experience for each customer in a ever-evolving pharmacy environment
Coordinate with our in-house team of couriers to package, manage, and track deliveries in a timely manner
Counsel and provide drug-related information for prescription and over-the-counter items to customers
Occasional travel to NYC for training and partnering with central pharmacy teams
5+ years of relevant pharmacy work experience: prescription processing, inventory management, customer inquiries, managing a pharmacy, managing relationships with doctor offices and insurance companies.
You have a valid Pharmacist License in the State of Illinois.
You are a team player who loves to take care of the people around them and passionate about helping/solving all pharmacy-related problems.
You possess an entrepreneurial and commercial mindset, passion for driving growth
You have operational leadership ability; strong lateral thinking; comfort managing teams
You possess an intuition for building a great consumer experience with the analytical rigor to surface meaningful qualitative and quantitative changes to pharmacy processes
You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates and you give and get all the facts making it easy for others to make decisions.
You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better and be successful.
You work hard and want to have fun while you do so. You celebrate wins and remember to enjoy the journey as we build something iconic.
You can work both fast and right and don't view them as trade-offs. You understand when things require precision and accuracy and where 80% gets you to the desired outcome.
You thrive on being pushed and challenged. You communicate effectively both in written form and live / on your feet - you are not fazed by tough questions in the moment.
You strike the right balance between putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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