Capsule is hiring a

Pharmacy Experience Agent

New York, United States

About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience and technology that enables customized outcomes for patients, doctors, hospitals, insurers, and manufacturers. We are laser focused on creating the best healthcare experience for our customers and driving meaningful value and better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare and technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 

Our values are: everybody needs some looking after sometimes and winning together. People succeed in our culture when they are intensely focused on our customers, energized by accomplishing ambitious goals, and to push themselves and their teammates to be better. We work hard to teach and share our successes to help one another be successful. We anticipate our teammates’ needs and communicate early and often, using the input of our peers to operate both fast and right. We have tremendous ambitions and a lot of fun pursuing them — if that excites you, we’d love to have you join us.

About the Role:

As a Customer Experience Agent, you will be responsible for providing exceptional end-to-end service for customers and doctors. You will help them navigate complex pharmacy issues, such as prescription refills, transfers, prior authorizations, and more. 

  • Handle inbound/outbound communication through phone, text, chat, and email and personally craft the Capsule experience by going above and beyond to assist with their needs.
  • Master our internal systems including the development of pharmacy and pharmacy insurance knowledge.
  • Partner with the Product, Sales, and Marketing teams to ensure each experience is fast, friendly, and effortless.
  • Other administrative/clerical duties as needed.

About You:

  • You take pride in enabling the best work of others on the team. 
  • You drive results in a way that makes everyone better. 
  • You work hard and want to have fun while you do so. 
  • You can work both fast and right and don't view them as trade-offs.
  • You communicate effectively both in written form and live / on your feet.
  • You operate like an owner & expect others to as well. 
  • You check your ego at the door. 


  • You have a high school diploma / GED (Bachelor's Degree is a plus).
  • You have a minimum of 1-2+ years of relevant work experience (customer service and/or healthcare industry experience a plus).
  • You must be able to work evenings and/or weekends.
  • Access to high-speed internet.


  • Healthcare, Dental, Vision
  • Flexible PTO


Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.